Refund policy

RETURN & REFUND POLICY

Last updated: August 31, 2026

We want you to be happy with your KEEPAHALO order. Because our products are fulfilled through third-party suppliers, we have a few specific guidelines regarding returns and refunds.

1. Returns

We accept returns on eligible items requested within 14 days of confirmed delivery.

To be eligible for a return, the item must:

  • Be unused and unworn
  • Be in its original condition
  • Have all original tags and packaging attached
  • Not be washed, altered, damaged, or otherwise used

Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or was sent incorrectly.

Because our products are fulfilled by third-party suppliers, returns may need to be sent to a designated return facility rather than our business address. Do not send an item back without contacting us first. We will provide the appropriate return instructions.

2. Items We Cannot Accept for Return

We cannot accept returns for:

  • Items that have been worn, washed, altered, or damaged after delivery
  • Items returned without prior authorization
  • Items returned outside the 14-day return window
  • Gift cards
  • Items specifically identified as final sale

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive an item different from what you ordered, contact us within 7 days of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Clear photographs or video showing the problem
  • Photos of the packaging when relevant

If the issue is verified, we may provide a replacement or refund at no additional cost to you.

Please do not return a defective or incorrect item before contacting us.

4. Refunds

Once an approved return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method.

Please allow 5–10 business days for your financial institution to process the refund after it has been issued.

Original shipping charges are generally non-refundable, except when an item arrives damaged, defective, or we sent the wrong item.

5. Refused or Abandoned Packages

If a package is refused, abandoned, or returned to the fulfillment provider because the customer provided an incorrect or incomplete shipping address, the customer may be responsible for the original shipping cost and any return or reshipping costs incurred.